Shipment & Returns

Macpac Europe (Ideavelop) ships all orders to Netherlands, Belgium, Luxembourg and Germany free of charge. So we do not charge shipping costs!
Want to know the price of shipping to you country, check out the list below.

When you place an order before 15:00 (CET) on a working day, the order will be shipped the same day and is then normally the next day at the delivery address within the Netherlands.

For orders outside The Netherlands please note that this will take 1 or 2 days extra. After you have paid your purchase you will receive an email with the track and trace number within 24 hours.

Shipping cost €10,-

Albania Andora Bosnia
Herzegovina Bulgaria Denmark
Estonia Finland France
Greece Hungary Iceland
Ireland Italy Croatia
Latvia Liechtenstein Lithuania
Malta Republic of Moldova Monaco
Montenegro Ukraine Austria
Poland Portugal Romania
San Marino Serbia Slovenia
Spain Czech Republic Vatican City
United Kingdom Belarus Sweden

Shipping cost €25,-

Switzerland and Norway


Shipping cost €50,-

Canada Cyprus Gibraltar
Israel Jersey United States
Japan China Guernsey
Canary Island Aaland Islands  

 

Returns

If you're not completely satisfied with your new Macpac purchase you are welcome to exchange it for a refund. We need a few things from you to take back the product and refund the money:

  • The product in the undamaged original packaging
  • Complete filled Return form
  • The Original Macpac invoice you received with the package
  • The name and account number of the banking account to which the return amount must be paid (please note this on the original invoice)

Send it all back to:

Macpac Europe
Klavermaten 37c
7472 DD Goor
The Netherlands

After we have received your product, we will ensure that the invoice amount (or the part belonging to the returned product) is deposited in your account within 10 working days after we have received your package. Shipping costs for returning the product are for own account.

If you would like to change your product for a different size please mention this on the invoice and we will ship the new size to you after we received your package.