Shipment & Returns


Any order placed before 15pm (CET) will be processed and shipped with our partner DPD. You will receive a track&trace email so you know exactly when your order will arrive.
Although there is no minimum order quantity for ordering through our portal, we appreciate if you combine orders into one order to reduce our environmental footprint

Our shipping cost structure is simple: for orders lower than €99 we charge €5,25 shipping costs and we ship all over Europe. Please note that costs of customs clearance (non-EU countries) are not included in the shipping costs. They will be billed separetly by our transporter.  



If you're not completely satisfied with your new Macpac purchase you are welcome to exchange it for a refund. We need a few things from you to take back the product and refund the money:

  • The product in the undamaged original packaging
  • Complete filled Return form
  • The Original Macpac invoice you received with the package
  • The name and account number of the banking account to which the return amount must be paid (please note this on the original invoice)

Send it all back to:

Macpac Europe
Klavermaten 37c
7472 DD Goor
The Netherlands

After we have received your product, we will ensure that the invoice amount (or the part belonging to the returned product) is deposited in your account within 10 working days after we have received your package. Shipping costs for returning the product are for own account.

If you would like to change your product for a different size please mention this on the invoice and we will ship the new size to you after we received your package.